My luggage was stolen and later found and one of the exits at the Nugget. They insist their employees had nothing to do with it, what I keep trying to get across is that I had my claim ticket the entire time, how did my luggage leave the Bell Desk.
They aren't taking any responsibility, they just want to give me $500.00. Which doesn't come close to the amount that was stolen. What an insult. I will pursue with our Attorney.
They will pay $500 and then some.
Debra Yost in the Risk Department is of no help whatsoever. Very disappointed, I will never stay or gamble at the Nugget again, and will advise all family and friends to stay away from the Nugget.
Product or Service Mentioned: Golden Nugget Customer Care.
Reason of review: Stolen luggage from nugget employees.
Monetary Loss: $1000.
Preferred solution: Information of who stole our luggage from the bell check and what is being done about it, as well as at min $1,000. for the stolen items,.
I didn't like: Stolen luggage.