2300 S Casino Dr, Laughlin, NV 89029, USA
Not resolved
Customer service

My luggage was stolen and later found and one of the exits at the Nugget.They insist their employees had nothing to do with it, what I keep trying to get across is that I had my claim ticket the entire time, how did my luggage leave the Bell Desk.

They aren't taking any responsibility, they just want to give me $500.00. Which doesn't come close to the amount that was stolen. What an insult. I will pursue with our Attorney.

They will pay $500 and then some.

Debra Yost in the Risk Department is of no help whatsoever.Very disappointed, I will never stay or gamble at the Nugget again, and will advise all family and friends to stay away from the Nugget.

Review about: Golden Nugget Customer Care.

Reason of review: Stolen luggage from nugget employees.

Monetary Loss: $1000.

Preferred solution: Information of who stole our luggage from the bell check and what is being done about it, as well as at min $1,000. for the stolen items,.

I didn't like: Stolen luggage.

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